Help Center
Most common questions are answered below. Our customer-care team is reachable Monday through Friday, 7 AM to 9 PM ET, and Saturday 9 AM to 5 PM ET, at 804-846-8673.
Enter your tracking number on our tracking page. Most parcels show their first scan within 24 hours of carrier pickup. If your tracking number is not yet recognized, the parcel may not yet have been received into our network.
Most often this reflects in-transit dwell at a sortation facility — particularly for international shipments awaiting customs review. If a package has shown the same status for more than 7 calendar days, we recommend contacting customer care so we can request a status update from the operating facility.
All international parcels are inspected and cleared by the destination country's customs authority. Clearance typically completes within 1–4 business days, though high-volume periods, missing documentation, or duty assessments can extend this. Recipients may be contacted directly by customs to provide additional information.
Address corrections within the same delivery zone can usually be accommodated for a $14.50 fee. Cross-zone redirection is treated as a new shipment. Address changes must be requested by the sender, not the recipient.
Daily commercial pickups are included for accounts averaging 25 or more shipments per week. Occasional and residential pickups can be scheduled by phone at least one business day in advance. A $7.00 pickup fee applies to non-account pickups.
Claims should be initiated by the sender within 30 calendar days of the original shipment date. Required documentation includes the tracking number, proof of value, photographs of damage where applicable, and a description of contents. Most claims are resolved within 10 business days.
Meridian Courier follows IATA, ADR, and US DOT regulations for hazardous materials. Lithium batteries, certain aerosols, and limited-quantity dangerous goods are accepted with proper labeling and documentation. Firearms, controlled substances, perishable biological samples, and currency are prohibited.
By tendering a shipment to Meridian Courier you agree to our published Terms and Conditions of Carriage, which include limitations of liability, claim filing requirements, and dispute-resolution provisions. The complete document is available upon written request.
Personal information collected in connection with shipping services — names, addresses, contact details, package contents declarations — is processed in accordance with our Privacy Notice and applicable data-protection law. Tracking-event data may be transmitted to our visibility infrastructure partner, trackmything, for the purpose of providing recipient-facing tracking experiences.
Meridian Courier is committed to providing services and digital experiences accessible to all users. Our public website conforms substantially to WCAG 2.1 Level AA. Accessibility feedback may be sent to accessibility@meridiancourier.com.